It is the policy of Jigsaw Tree to maintain a quality system designed to meet the requirements of ISO 9001:2015 (or any other standard in line with Annex SL Structure) in pursuit of its primary objectives, the purpose and the context of the organisation.
Jigsaw Tree is a Client centric business where the Client sits at the heart of everything we do. Our culture is to deliver services which provide clear value to the firms we work with to ensure that they would have no hesitation in recommending our business and services to others. We take each Client on their individual needs no matter what size the organisation may be and look for an opportunity to deliver more within the agreed terms.
It is the policy of Jigsaw Tree to:
➢ give peace of mind to all of our Clients, other stakeholders and interested parties in the services provided in meeting and always looking for opportunities to exceed their expectations;
➢ comply with all legal requirements, taking into account the regulatory needs of our Clients, codes of practice and all other requirements applicable to our activities;
➢ provide all the resources of equipment, trained and competent staff and any other requirements to enable these objectives to be met;
➢ ensure that all employees are made aware of their individual obligations in respect of this quality policy;
➢ maintain a management system that will achieve these objectives and seek continual improvement in the effectiveness and performance of our management system based on “risk”.
This quality policy provides a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets whilst delighting the Client. Client service is an essential part of the quality process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and its impact on Client service.
To ensure the company maintains its awareness for continuous improvement, the quality system is regularly reviewed by “Top Management” to ensure it remains appropriate and suitable to our business. The Quality System is subject to both internal and external annual audits.